SMART FEEDBACK
Reviews that build themselves.
Route happy guests to your Google page. Keep unhappy ones private. Your rating goes up, your reputation stays protected — automatically.
Emoji rating, zero friction
After ordering, guests see a 4-option emoji widget. One tap — no form, no essay, no effort. Capture real sentiment from every guest, not just the angry ones.
Smart routing
4–5 star ratings get a 'Share on Google' prompt — one more tap gets you a public review. 1–3 star ratings go to your private inbox, not the internet.
Google Review Booster
Happy guests are guided to your Google Business listing with one tap. More positive reviews, less effort — and without begging your staff to ask.
THE PROBLEM
One bad night can tank your rating for months.
When a guest has a bad experience, they usually go straight to Google. One 1-star review about cold food can undo 10 great ones. And you had no chance to fix it privately first.
THE SOLUTION
Bad feedback stays private. Good feedback goes public.
Smart Feedback intercepts every rating at the source. Happy guests are guided to Google — one more tap, public review done. Unhappy guests land in your manager inbox, not TripAdvisor. You fix the issue privately. Your rating never takes the hit.
HOW IT ROUTES
WHAT'S INSIDE
Reputation management, automated.
Emoji rating widget
4 emoji options shown after ordering. Familiar, zero friction. Completion rate is 3–5× higher than star-rating forms.
Smart routing engine
≥4 stars → Google Review prompt. ≤3 stars → private manager inbox. The guest never knows they were routed differently.
Google Review Booster
Happy guests see a 'Share your experience' CTA linking directly to your Google Business listing. One tap opens their review form.
Private complaints inbox
Negative feedback lands in a dashboard visible only to managers. Respond, resolve, and close the loop — without it ever going public.
Feedback analytics
Track average rating over time, feedback volume, resolution rate, and category breakdown. Know where things are slipping before guests notice.
Feedback categories
Guests can optionally add context: Food, Service, Ambience, Speed. Pinpoint what to fix — not just that something was wrong.
BUILT FOR GCC
GCC guests don't leave reviews unless you ask right.
In the Gulf, public complaints are culturally uncommon. Smart Feedback matches local etiquette — resolve privately, earn the public praise.
Private by default
In GCC culture, guests rarely complain publicly. Bad feedback going to your private inbox respects that — you get the signal without the public damage.
Arabic feedback forms
The emoji widget and follow-up forms render in full Arabic with RTL layout for Arabic-speaking guests.
WhatsApp follow-up (PRO)
After a negative submission, an auto-WhatsApp can reach the guest: 'We're sorry — our manager will follow up.' Closes the loop in the channel they actually use.
INCLUDED FROM STARTER
Smart Feedback is yours from day one.
The emoji widget, smart routing, private complaints inbox, and Google Review Booster are all on STARTER. No upgrade needed.
STARTER · from $19/mo
Emoji rating widget · Smart routing (≥4 → Google, ≤3 → private) · Google Review Booster · Private complaints inbox · Feedback analytics · Arabic RTL forms
PRO · from $59/mo
Everything in STARTER + WhatsApp follow-up for negative feedback · Feedback-triggered campaigns · Guest complaint → CRM action
Common questions
Protect your rating. Earn more reviews.
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